Terms & Conditions
1. Information About Us
1.1 WEBSITE_URL is a site operated by COMPANY_NAME. We are registered in Singapore under the Business Registration Number COMPANY_BRN and with our registered office at COMPANY_ADD. Our GST Registration Number is COMPANY_GST.
2. Service Availability
2.1 This site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). No orders will be accepted from individuals outside of the Serviced Country.
3. Your Status
3.1 By placing an order through this site or through telephone, the buyer warrants that:
3.1.1 He/She is legally capable of entering into binding contracts;
3.1.2 He/She is a resident in the Serviced Country.
4. How the Contract is formed
4.1 After placing an online order, the buyer will receive an e-mail acknowledging that HLH has received the order. Please note that the order is not accepted and confirmed yet. The order constitutes an offer to buy a Product. All telephone and on-line orders are subject to acceptance, and confirmation will be sent to the buyer either through telephone conversation or email. The contract (“the Contract”) will only be formed when the items are delivered.
4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation from the buyer. For items that cannot be replaced, the buyer will be contacted and offered the option to cancel. If payment has been made, the full amount paid will be refunded.
4.3 All orders placed online will be fulfilled within NUMBER_OF_DAYS business days unless otherwise stated. Business days exclude Saturday, Sunday and Public Holidays.
4.4 The buyer is obliged to make payment in FULL by the available payment options upon checkout.
4.5 Each batch of goods may differ due to manufacturing constraints. In the event of unsatisfactory Product condition, the buyer must return within NUMBER_OF_DAYS days after delivery. The Product must be unused in the Original condition and it must not be a pre-order product. Please refer to the refund policy stated under "Our Refunds Policy".
5. Our Status
5.1 HLH may provide links on our site to the websites of other companies, whether affiliated or not. HLH is not responsible for any undertaking that the products purchased from companies of these websites will be of satisfactory quality.
6. Price and Payment
6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
6.2 The site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. Price verification process will be conducted as part of our dispatch procedures so that, where a Product's correct price is less than the stated price, the lower amount will be charged upon dispatch of the Product. If a Product’s correct price is higher than the price stated, HLH reserves all rights to decide to honour the lower (incorrect) price, or contact the buyer for instructions before dispatching the Product, or reject the order.
6.3 HLH is under no obligation to provide the Product at the incorrect (lower) price even after an email confirmation has been sent.
7. Our Refunds Policy
7.1 When a Product is returned (for instance, because the Contract between us is cancelled, or have notified the buyer does not agree to any change in the Terms and Conditions or in any of the Policies, or due to defective Product, or due to unsatisfactory Product condition), the returned Product will be examined. Upon confirmation of satisfactory return condition of the Product, the Product will be replaced (if returned owing to a defect) or a refund will be provided. If the buyer requests for a refund, the amount received will be refunded using the same method originally used to pay. The whole refund process might take up to 3 weeks to be processed.
7.2 Products returned because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.
7.3 A claim that the quantity of the Products delivered falls short of the quantity ordered must be notified to us within 2 working days from the date of delivery. If HLH received no claims accordingly, HLH releases all liability in respect of such shortfall and the buyer is bound to pay the full amount as in accordance with the Contract.
7.4 The cost of return transportation is at the buyer's expense.
8. Our Liability
8.1 Any Product purchased through the site is of satisfactory quality.
8.2 Any liability in connection with any Product purchased through the site is strictly limited to the purchase price of the Product.
8.3 Unless otherwise stated, all products’ warranty will be covered by the respective brands’ owners.
9. Notices
9.1 All notices given must be given to COMPANY_NAME at COMPANY_ADD. We may give confirmation either via e-mail or postal address provided to us.
10. Events Outside our Control
10.1 HLH will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside reasonable control (“Force Majeure Event”).
10.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond reasonable control and includes in particular (without limitation) the following:
10.2.1 strikes, lock-outs or other industrial action;
10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 impossibility of the use of public or private telecommunications networks; or
10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.3 Performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and an extension of time for performance will be given for the duration of that period. HLH will use any reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which any obligations under the Contract may be performed despite the Force Majeure Event.
11. Waiver
11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
12. Severability
12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
13. Entire Agreement
13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
14. Our Right to Vary these Terms and Conditions
14.1 We have the right to revise and amend these Terms and Conditions from time to time.
14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).
15. Law and Jurisdiction
15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.